Amazon Dash Button: l’acquisto immediato a portata di clic

Qualcuno ne parlava già nel 2015, ma da oggi è disponibile anche in Italia quella che sembra essere una rivoluzione per tutte le casalinghe (poco) disperate: l’Amazon Dash Button, un dispositivo connesso tramite Wi-Fi che promette di essere un valido alleato delle scorte famigliari.

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Con un semplice clic parte l’ordine di acquisto (previamente impostato su Amazon) di detersivi, prodotti per l’igiene personale, ma anche dispositivi medici e alimenti. Lo stato dell’ordine è poi monitorabile come qualsiasi altro acquisto online, tramite app o sito web.

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Il servizio, riservato ai clienti Amazon Prime, sembra preannunciare una vera e propria rivoluzione per il mondo degli acquisti, ma anche a questo punto dell’economia domestica.

Ma c’è il rischio di vedere le nostre case tappezzate di bottoni per l’acquisto automatico di qualsiasi cosa?

Amazon ha dichiarato che negli Stati Uniti, dove il servizio è disponibile già da un anno, gli utenti hanno utilizzato al massimo 5 dash button, per le cose acquistate con maggiore regolarità, ma che più spesso dimenticano di acquistare.

Uno strumento che strizza l’occhio quindi a pigri e smemorati, ma vogliamo provare a dare una visione meno consumistica: questo dispositivo potrebbe contribuire in maniera molto positiva alla quotidianità di chiunque, in particolare per chi è impossibilitato ad uscire di casa come ad esempio diversamente abili o anziani.

E voi cosa ne pensate? Quale dash button acquistereste?

 

 

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  113. Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to
    your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or non-voice applications,
    there are plenty of excellent customer support outsourcing
    companies that fit every requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why
    it’s an essential cog in an organization. Like sales and marketing, customer service should
    already be in play during a company’s first day, as they are the group that
    comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending
    to their needs and responding to their questions. However, it’s
    also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service
    team managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts
    in every facet of their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a
    bigger source of talent from all over the world. At the same
    time, companies that outsource customer support enjoy reduced
    payroll without sacrificing service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much
    of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the
    best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service,
    many customers will express their satisfaction in getting their voices
    heard. If customer service companies and their team address customers’ issues in a satisfactory
    way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a
    continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer
    service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong
    points of each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing
    Solutions, and Cyber Security. The company provides only dedicated agents, in-house training, and equipment to help its
    clients boost their productivity from day one.

    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews
    from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses
    sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’
    specific needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays off handsomely,
    especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO
    industry. Established in 1995, the company trailblazed its way
    to the top and was one of the first BPOs to open multiple
    locations. In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service
    providers of demand generation and customer engagement services, with clients included in the top
    2000 companies worldwide. At the core of Sykes’ business
    are its staple services: outsourcing, customer experience, service to sales, digital
    transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke
    customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and
    time zone differences aren’t as pronounced as
    operations in Asia and South America.
    Companies that outsource customer service to Ascensos
    value the fact that it supports diversity and inclusivity among staff while focusing on promoting
    happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for
    quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO
    industry, Teleperformance is an established leader in solution design, business optimization strategies, and
    front-office customer support. It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents
    speaking over 265 languages and deservedly belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and
    customer experience (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and
    employee experience (EX) pain points and take their customer service
    systems to the next level. Like any modern BPO, VXI employs
    omnichannel support services to enhance communication coverage for
    clients. Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s
    time zone. In addition, InfluX creates specialized
    customer experiences that reflect the client’s vision, voice,
    and values.
    Pros:
    Less dependence on automation and more on human interaction make
    for a better customer experience.
    Having employees in every time zone solves the
    common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing
    companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including
    business process outsourcing, telemarketing and sales, customer support,
    and healthcare. With more than 15 years of experience, Skycom also employs over 2,000
    workers assigned to 35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce
    in customer psychology. This means company-provided support agents are more sensitive in detecting
    changes in the customer’s voice or tone. As a result, they can respond to these changes to defuse any tension and
    lead the customer into a more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email,
    live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if you work
    in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital
    solutions for brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer
    service to industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more
    than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called
    “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its
    offices to complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company
    that specializes in providing support outsourcing services across the USA.

    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies
    lower expenses. As a result, Arise clients report an average
    25% reduction in contact center service total costs, which is why clients want
    to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality
    of documents or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
    others.
    Arise also focuses its employment on local talent, hiring residents of
    the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing
    staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer
    support outsourcing needs? Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your
    budget holds.
    In addition, consider your company’s specific requirements and areas for improvement.

    Do you need a customer support team focused on CX? Or,
    do you prefer having sales psychology-trained outbound
    callers who can close deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages,
    try the best companies for customer service.
    These largest outsourcing companies not only supply the best
    talent, but also the best equipment and training to
    prepare them.

  114. Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of
    excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service
    to your clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough to provide
    the service needed by a company’s customers? Plus, wouldn’t it be
    a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support
    and why it’s an essential cog in an organization.
    Like sales and marketing, customer service should already be in play during a company’s first
    day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending
    to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the
    customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
    veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.

    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the world.

    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers,
    leaders can instead turn to scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and
    customer support is equally demanding. To help executives focus
    on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many
    customers will express their satisfaction in getting their voices
    heard. If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.
    A pleasant customer experience will almost always lead to longer retention and a significantly
    higher customer lifetime value (CLV). This isn’t to
    say a stellar customer experience is only possible through outsourcing.

    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one
    is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong
    points of each outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup
    companies. Over the years, the company has grown big and is confident
    enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies
    in various support areas. This includes Omnichannel Customer Support, Technical & IT Support,
    Content Moderation, CX Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
    and Cyber Security. The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity
    from day one. Now it’s one of the top customer service companies in the US
    and European markets with numerous awards and positive reviews
    from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.

    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their
    skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach
    and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one
    customer support outsourcing company, providing bespoke customer
    experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center,
    so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos
    value the fact that it supports diversity and inclusivity among staff while focusing
    on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer
    service company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is
    an established leader in solution design, business optimization strategies,
    and front-office customer support. It also
    offers back-office services such as finance and accounting,
    collections, and technical support.
    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs to a league
    of good customer service companies. You won’t
    find it difficult to get support in the language and location you
    require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
    (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software development, CX innovation,
    quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as
    they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only
    CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences
    that reflect the client’s vision, voice, and values.
    Pros:
    Less dependence on automation and more on human interaction make
    for a better customer experience.
    Having employees in every time zone solves the common offshore problem of
    mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible
    packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing and
    sales, customer support, and healthcare. With more than 15 years of experience, Skycom
    also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any
    tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs
    more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email, live chat,
    or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital
    solutions for brands all over the world. This is one of the Canadian top IT outsourcing
    companies that provide IT services and multilingual customer service to
    industries such as technology, media, communications,
    eCommerce, financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.

    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and
    more than 50 languages.
    Telus is famous among IT services outsourcing companies
    for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
    company taps 225,000 volunteers from its offices to complete various service projects across its
    many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes
    in providing support outsourcing services across
    the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.

    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed
    customer service experiences. In addition, the Arise Platform helps companies lower expenses.

    As a result, Arise clients report an average 25% reduction in contact center service total costs,
    which is why clients want to outsource customer service
    small business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent
    over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local
    talent, hiring residents of the U.S., UK, and Canada.
    This means stable employment for the company and an easier method of
    hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget
    holds.
    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or,
    do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology
    throughout the various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent, but also the best equipment and
    training to prepare them.

  115. Helpware

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  119. Helpware

    Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent
    customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?

    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know
    the value of customer support and why it’s an essential cog in an organization. Like sales and
    marketing, customer service should already be in play during a company’s first day,
    as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer
    needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team
    managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts
    in every facet of their operations. Given their many responsibilities, many startup founders
    accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit
    from outsourcing.
    Turning the service over to competent experts lets companies benefit
    from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service
    quality. Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders
    can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take much of management’s
    time, and customer support is equally demanding. To help executives focus on the big
    picture, they’ll need to partner with the
    best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express
    their satisfaction in getting their voices heard. If customer service companies and their
    team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and
    a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one is a
    great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great
    customer service to the top 10 most prominent ones in 2022.

    We’ll also provide a brief description and highlight the
    main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup
    companies. Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing
    solutions.
    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT Support, Content
    Moderation, CX Consulting Services, Back Office Support, Data Labeling,
    Digital Marketing Solutions, and Cyber Security. The company
    provides only dedicated agents, in-house training, and equipment to
    help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable
    platforms. Helpware’s people-focused culture seems very
    attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills
    and it pays off handsomely, especially in customer support outsourcing contracts.

    Some global brands are happy to have their customer support outsourced
    to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO
    industry. Established in 1995, the company trailblazed its way to the top and was one of the first BPOs to
    open multiple locations. In 2021, the Sitel
    Group acquired Sykes to widen its reach and increase its
    capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that
    wanted to change the customer experience by applying a personal touch to customer care.
    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to
    clients around the world. In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact
    that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company
    are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies, and front-office
    customer support. It also offers back-office services such
    as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates in 80
    countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league
    of good customer service companies. You won’t find it difficult to get
    support in the language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that
    offer customer care and customer experience (CX) solutions to
    some of today’s major global brands. In addition, the company
    offers contact center and BPO services, omnichannel and multilingual
    support, software development, CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia, Europe, and
    the Caribbean.
    The company also prides itself on its ability
    to help clients resolve major CX and employee experience (EX) pain points and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.

    This strategy also lets them provide 24-hour customer support outsourcing
    solutions within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of
    mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center
    agents with experience in multiple industries. Skycom also offers a full range of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom
    also employs over 2,000 workers assigned to 35 clients in five
    countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training
    its workforce in customer psychology. This means company-provided support agents are
    more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently employs more than 1,
    400 workers stationed across four countries. It handles customer service duties over the phone, email, live chat, or social
    media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have
    if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top
    IT outsourcing companies that provide IT services and multilingual customer service to
    industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more
    than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days
    of Giving.” In particular, the company taps 225,000
    volunteers from its offices to complete various service projects across its many
    host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that
    specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is
    why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of
    documents or files sent over. It also means Arise conforms
    to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of the
    U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or replacing
    staff members.
    Choose the Best Outsourcing Companies That Fit Your
    Needs
    Deciding which outsourcing providers to
    contact for your customer support outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure
    higher than what your budget holds.
    In addition, consider your company’s specific requirements
    and areas for improvement. Do you need a customer support
    team focused on CX? Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring
    resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer
    service solution that utilizes modern technology
    throughout the various stages, try the best companies for
    customer service. These largest outsourcing companies not only supply the best talent, but also the best
    equipment and training to prepare them.

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  124. helpware

    top 10 call center outsourcing companies in 2023 if
    you re looking to improve customer experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to
    one of the top call center written by alexei piskunov wednesday apr 05 table
    of contents if you re looking to improve customer
    experience or optimize your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart business decision if you want to avoid all trials and tribulations of running an in-house
    call center this solution can be a budget-friendly way to
    handle customer concerns while significantly improving the level of customer
    satisfaction let s have a look at those bpo companies that
    take the top positions in the industry discuss what makes them stand
    out and go through the main tips for choosing the right call center why outsourcing a call center creating a positive customer experience is the main priority for most companies with so many competitors
    offering similar products and services in today s marketplace it can be challenging for any particular organization to stand
    out and attract new customers additionally modern customers are ready to pay more if they receive an outstanding
    experience offering excellent customer support services can give a business
    an edge over competitors by boosting customer retention and generating positive reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative reviews which can harm
    a business choosing the best call centers for your business
    guarantees increased customer satisfaction streamlined operations and enhanced growth
    making it a crucial factor in achieving success in today s competitive market
    us call center outsourcing companies top list 1 helpware helpware is a leading customer support provider with headquarters based in the usa with call centers spread across four continents the core areas of expertise include a wide range of bpo services such as omnichannel
    customer support technical support it support content
    moderation data annotation data entry helpdesk back-office support etc since helpware positions itself
    as a reliable outsourcing partner for both startups and big
    enterprises there are companies of different sizes among the
    clientele ranging from small firms to renowned brands at helpware people come first and it pays off the needs of employees are the main priority and it shows in their work as they provide exceptional service pros applying a customized approach to recruiting and training dedicated
    agents offering exceptional expertise in all kinds of customer support tailoring
    packages to cater to the specific needs of different businesses 2 xact xact is
    a highly flexible outsourced call center based in orlando florida catering to businesses of different sizes they
    specialize in providing technical support and customer support services to businesses operating across diverse industries including property management e-commerce tourism
    healthcare hospitality and fintech xact has
    partnered with nice incontact since 2005 leveraging
    their cloud-based contact center toolkit to ensure the utmost data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their
    fail-safe automatic transfer switches ats which seamlessly switch to an alternate power
    source during power outages 3 wing assistant the wing assistant is revolutionizing the process of recruiting remote workers on a global scale this innovative outsourced call center
    provides a fully-managed virtual assistant experience that helps entrepreneurs
    and small and medium-sized businesses scale by delegating
    laborious and time-consuming tasks to dedicated customer service professionals for a
    fixed monthly cost they offer outbound call center outsource solutions that are affordable and
    enable businesses to level up and enhance their
    customer service and technical support and boost their sales pros a
    dedicated client success manager to assist you in achieving your unique business goals and overcoming challenges a diverse range of
    managed outsourcing services including back-office support and staffing solutions with great potential in addition to call centers 4 triniter triniter is
    a renowned figure in the bpo industry with a global presence spanning the united states the philippines and india this american call center has established itself
    as the preferred outsourcing provider for inbound and
    outbound call center solutions sought after by major corporations pros a decade-long track
    record of providing customer support across more than 30 domains
    24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct
    for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring
    excellence through its team with a global presence
    tmp direct manages connections and relationships across various industries they offer custom
    end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting to the evolving cx landscape they handle various
    communication channels from inbound and outbound calls and chats to social media and personalized correspondence pros providing an in-house it development team that eliminates
    the need for multiple vendors 6 answerforce this
    is proud of being on the list of five star call centers providing a range of professional call and chat
    answering services virtual reception services appointment scheduling and more answerforce has experienced call center agents at its
    disposal that are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small and middle businesses covering such industries as home service
    restoration plumbing and electrical pros offering customized solutions to meet the specific needs of
    clients within particular industries which allows answerforce to
    provide highly tailored and effective services to their clients integrating with the client
    s workflow software this enables businesses to manage their customer interactions
    efficiently without having to switch between multiple platforms 7 fusion bpo services
    fusion bpo services group is a company with huge experience more than 33 years in the industry and offers
    voice services and other solutions to more than 250 businesses worldwide however what makes this provider stand out
    is its unique locations in addition to popular bpo
    destinations like the united states india and the philippines the company has offices
    in pretty exotic countries like el salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering
    call center services in over 40 languages pros by strategically locating its
    offices around the globe this company is able to offer 24 7 customer support across multiple time zones making it easy for customers to get the help they need whenever they need it
    a diverse workforce and multilingual capabilities enable them to provide support in various languages making their services accessible to a wide range of customers the outsourced
    customer service of this provider is reasonably priced that
    varies depending on the expected amount of calls and service level
    you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office
    customer support for innovative software and hardware companies they have received numerous awards for providing exceptional customer
    experiences but their commitment to quality and security is paramount supportyourapp is pci dss compliant and adheres to the general
    data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks
    they take great care in protecting sensitive information and clients
    can trust that their data is safe streamlining the integration process with the help of their dedicated integration department providing their clients with a crm solution that integrates incoming calls
    chats and emails into one system and implementing ai solutions
    to the chats which many small businesses find appealing 9 vcall global vcall
    global is a provider of innovative service solutions to different businesses
    across various industries they offer a range of
    services including customer service tech support back-office
    solutions interactive voice response ivr services telecom billing solutions
    and software development solutions using advanced technology and infrastructure they offer common services through multiple
    channels vcall global is the preferred choice for businesses seeking a perfect
    blend of flexibility and quality in their services
    pros adhering to turnaround times ensuring that clients receive their
    services in a timely and efficient manner empowering their
    call centers with a robust cisco network which enables vcall
    global to offer seamless uninterrupted service to clients regardless
    of their location or the complexity of their needs providing enhanced security features that protect client data and
    information ensuring that their privacy is always maintained
    10 call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions
    such as data entry appointment setting reservation services etc their
    streamlined workflow and marketing automation ensure that
    important phone calls are never missed with their expertise
    and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or down based
    on demand and their remote employees to
    work in split shifts due to their cloud-based virtual call

  125. Helpware

    Heya! I just wanted to ask if you ever have any issues
    with hackers? My last blog (wordpress) was hacked and I ended up losing
    several weeks of hard work due to no backup. Do you have any solutions
    to protect against hackers?

  126. Helpware

    top 10 call center outsourcing companies in 2023 if you re looking to improve customer experience
    or optimize your operations it s worth considering options beyond your own company today outsourcing
    customer support to one of the top call center written by alexei piskunov wednesday
    apr 05 table of contents if you re looking to improve customer experience or optimize
    your operations it s worth considering options beyond your own company today outsourcing customer support to one of the top call center outsourcing companies is definitely a smart business decision if you want to
    avoid all trials and tribulations of running an in-house call center this solution can be
    a budget-friendly way to handle customer concerns while significantly improving the level of
    customer satisfaction let s have a look at those bpo companies that
    take the top positions in the industry discuss what makes them stand out and go
    through the main tips for choosing the right call
    center why outsourcing a call center creating a positive customer
    experience is the main priority for most companies with
    so many competitors offering similar products and services
    in today s marketplace it can be challenging for any
    particular organization to stand out and attract new customers additionally modern customers are ready to pay more if they receive
    an outstanding experience offering excellent customer support services can give
    a business an edge over competitors by boosting customer retention and generating positive
    reviews ultimately driving profits conversely a poor customer experience can lead to customer loss and negative
    reviews which can harm a business choosing the best call centers for
    your business guarantees increased customer satisfaction streamlined operations and enhanced growth making it a crucial factor
    in achieving success in today s competitive
    market us call center outsourcing companies
    top list 1 helpware helpware is a leading customer support provider with headquarters based in the
    usa with call centers spread across four continents the core areas
    of expertise include a wide range of bpo services such as omnichannel customer support technical support it support content moderation data annotation data entry helpdesk back-office support
    etc since helpware positions itself as a reliable outsourcing partner for both startups and big enterprises there are companies of different sizes among the clientele ranging from
    small firms to renowned brands at helpware people come first and it pays off the needs of employees are the main priority and it shows in their work as they provide
    exceptional service pros applying a customized approach to
    recruiting and training dedicated agents offering exceptional expertise in all kinds of customer support tailoring packages to cater to the specific
    needs of different businesses 2 xact xact is a highly flexible outsourced call
    center based in orlando florida catering to businesses of different
    sizes they specialize in providing technical support and
    customer support services to businesses operating
    across diverse industries including property management e-commerce tourism healthcare hospitality and fintech xact has partnered with nice incontact since 2005 leveraging their cloud-based contact center toolkit to ensure the
    utmost data security for their clients pros providing a personalized 24 7 telephone answering service ensuring service continuity through their fail-safe automatic transfer switches
    ats which seamlessly switch to an alternate power source during power outages 3 wing
    assistant the wing assistant is revolutionizing the process
    of recruiting remote workers on a global scale this innovative outsourced call center
    provides a fully-managed virtual assistant experience that helps entrepreneurs
    and small and medium-sized businesses scale by delegating laborious and time-consuming tasks to dedicated customer service professionals for a fixed monthly cost they offer outbound call center outsource solutions that are affordable and enable businesses to
    level up and enhance their customer service and technical support and boost their
    sales pros a dedicated client success manager to
    assist you in achieving your unique business
    goals and overcoming challenges a diverse range of managed outsourcing services including back-office support and
    staffing solutions with great potential in addition to call centers
    4 triniter triniter is a renowned figure in the bpo industry with a global presence spanning the united states the philippines
    and india this american call center has established itself
    as the preferred outsourcing provider for inbound and outbound call center solutions sought after by major corporations pros a decade-long
    track record of providing customer support across
    more than 30 domains 24 7 customer support with an impressive 98 9 positive feedback rate 5 tmp direct for over
    34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team with a global presence tmp direct manages connections and relationships across
    various industries they offer custom end-to-end solutions including crm tools it infrastructure fulfillment and telecom platforms adapting
    to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social media and personalized correspondence pros providing an in-house it development team
    that eliminates the need for multiple vendors 6 answerforce this
    is proud of being on the list of five star call centers providing a range of professional call
    and chat answering services virtual reception services appointment scheduling and more
    answerforce has experienced call center agents at its disposal that are available round-the-clock to handle inbound and outbound calls and live chat support and conduct customer surveys in a professional manner this american call center works mainly with small and middle businesses covering such industries as home service restoration plumbing and electrical pros offering customized solutions to meet the specific needs of clients
    within particular industries which allows answerforce to provide highly tailored and effective services to their clients integrating with the client s workflow software this enables businesses to manage their customer interactions efficiently without having to switch between multiple platforms 7 fusion bpo services fusion bpo services group is a company with huge experience
    more than 33 years in the industry and offers voice services and other solutions to more than 250
    businesses worldwide however what makes this provider
    stand out is its unique locations in addition to popular bpo destinations like the united states india and
    the philippines the company has offices in pretty exotic countries like el
    salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is capable of delivering call
    center services in over 40 languages pros by strategically
    locating its offices around the globe this company is able to
    offer 24 7 customer support across multiple time zones making it easy for customers to get the help they need whenever they
    need it a diverse workforce and multilingual capabilities enable them to
    provide support in various languages making their services
    accessible to a wide range of customers the outsourced customer
    service of this provider is reasonably priced that varies depending on the expected amount of
    calls and service level you may require 8 supportyourapp supportyourapp is
    an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office customer support for innovative software
    and hardware companies they have received numerous awards for providing
    exceptional customer experiences but their commitment
    to quality and security is paramount supportyourapp is pci
    dss compliant and adheres to the general data protection regulation gdpr pros ensuring
    the highest data security standards and preventing any data leaks they take
    great care in protecting sensitive information and clients
    can trust that their data is safe streamlining the integration process with the help of their
    dedicated integration department providing their clients with a crm solution that integrates incoming calls chats and emails into one system and implementing ai solutions to the chats which many small
    businesses find appealing 9 vcall global vcall global
    is a provider of innovative service solutions to different businesses across various industries they offer a range of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and software development solutions using advanced
    technology and infrastructure they offer common services through multiple channels vcall global is the
    preferred choice for businesses seeking a perfect blend of flexibility and quality in their services
    pros adhering to turnaround times ensuring that clients receive their services
    in a timely and efficient manner empowering their call centers with a robust
    cisco network which enables vcall global to offer seamless
    uninterrupted service to clients regardless of their location or the complexity of their needs
    providing enhanced security features that protect client data and information ensuring that
    their privacy is always maintained 10 call masters
    bpo the company provides inbound and outbound
    call center services as well as remote administrative solutions such as data entry appointment setting
    reservation services etc their streamlined workflow and
    marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire leads
    and enhance administrative business processes too pros enabling businesses to
    easily scale up or down based on demand and their remote employees to work
    in split shifts due to their cloud-based virtual call

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    Top 10 Customer Support Outsourcing Companies in 2023 |
    Helpware
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent
    customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent
    good enough to provide the service needed by a company’s
    customers? Plus, wouldn’t it be a disservice to customers if
    a company farms out its frontline operations to
    contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of
    customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as they are the
    group that comes into direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs
    and responding to their questions. However, it’s also a way
    to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs
    it. Outsourcing customer support allows companies to
    maintain an around-the-clock service team managed by
    industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.

    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.

    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from all over the
    world. At the same time, companies that outsource customer support
    enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling
    the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll
    need to partner with the best service companies that know what
    they’re doing.
    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will
    express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’
    issues in a satisfactory way, they’re more than likely to remain customers.

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    Rather, the chances of improving customer satisfaction come with a continuous and
    consistent level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way
    to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top
    10 most prominent ones in 2022. We’ll also provide a brief
    description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support areas.
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    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.

    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same
    philosophy.
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    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with
    your company’s growth.
    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their
    skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of
    the BPO industry. Established in 1995, the company trailblazed its way to the top and
    was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to
    widen its reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and customer
    engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from
    its clients’ home countries.
    The company is well-versed in matters concerning data
    privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data
    security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer
    experience by applying a personal touch to customer care.

    The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience
    solutions to clients around the world. In addition, its contact center operation locations include the UK, Romania,
    Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting
    happiness as a key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO
    industry, Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and
    technical support.
    Pros:
    Teleperformance is a truly global service provider.

    It operates in 80 countries and employs more than 330,000
    agents speaking over 265 languages and deservedly belongs to
    a league of good customer service companies. You won’t find it difficult to get support
    in the language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing
    agencies that offer customer care and customer experience (CX) solutions
    to some of today’s major global brands. In addition, the company offers contact center and
    BPO services, omnichannel and multilingual support, software development, CX innovation, quality assurance
    (QA), and infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients
    resolve major CX and employee experience (EX)
    pain points and take their customer service systems to the next level.

    Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients
    can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee
    experience.
    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions
    within the client’s time zone. In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies
    that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing
    and sales, customer support, and healthcare. With more than 15 years of experience,
    Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries,
    including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or
    tone. As a result, they can respond to these changes to defuse any tension and lead
    the customer into a more positive mindset. Starting with four employees in 2004,
    Integra currently employs more than 1,400 workers stationed
    across four countries. It handles customer service
    duties over the phone, email, live chat, or social media.

    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing
    company.
    9. Telus

    Telus International is one of the world’s leading digital CX
    innovators. In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT
    outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare,
    and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies
    that offer top-tier customer support services in various
    countries and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable
    initiative called “Telus Days of Giving.” In particular, the company
    taps 225,000 volunteers from its offices to complete various service projects
    across its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the
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    needed customer service experiences. In addition, the Arise
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    Pros:
    Arise deploys a tiered security approach in its communications with clients.
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    and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK, and Canada.
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    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your
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    No one-size-fits-all solution exists when it comes
    to customer support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout
    the various stages, try the best companies for customer service.
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